The Bangkok Airways New York Office in USA provides support for the airline's baggage policy so travelers are properly informed prior to departure. Travelers on Bangkok Airways have designated baggage allowances based on class and destination. Economy class passengers usually get a checked allowance of 20 kg, but premium classes can have more. Excess baggage is required to conform to size and weight restrictions, typically limited to one item. The New York office has information on excess baggage charges, special items transport, and banned items. For clarity purposes and to have peace of mind, customers are advised to call the office.